Get help with a Stonefern product.

Include the right context

For Network Repair, include the connection type and which diagnostic/repair was running. For PC Repair, include the Windows servicing step and whether elevation or restart was involved. For DeskLink, include the monitor/network layout. For Subtitle & Audio Cleanup, include the media container and track layout when relevant.

Beta reports are useful

DeskLink v0.1.0 and Subtitle & Audio Cleanup v0.4.2-beta.7 are public betas. Compatibility details and exact reproduction steps are especially useful for those releases.

Before sending files

Logs, screenshots, filenames, paths, media metadata, network details, or diagnostics can contain personal information. Remove secrets or unrelated information before sending them unless support specifically needs that information to investigate your issue.

Security issues

Use [email protected] for vulnerability reports rather than ordinary product support.